FREQUENTLY ASKED QUESTIONS

Product

 

 

Are bracelets able to withstand water and be worn in the shower?

  • All of our Items are technically waterproof but contact with water will accelerate the aging process of the metal parts of the items. 

  • The ring may develop a natural “antique” look over time with wear but will not lose the imprint of your word.

Which characters can I use for my word?

  • Currently we only have the English / Latin alphabet (A-Z), Numbers (0-9) and a few punctuation marks (*!?,’$#.@;/:♡)

  • We do not support accent marks, fadas or tildes on our letters

Do you create words in other languages?

  • Currently we only have the English / Latin alphabet (A-Z), Numbers (0-9) and a few punctuation marks (!?,’$#.@;/:).  For other languages, we suggest spelling it out phonetically (e.g., love in Chinese would be “ai”)

​How will my WORD appear?

 

Single WORDs:

Your WORD will be stamped across the lower part of your Token

Combination WORDs:

For Necklaces, Keychains & Individual Tokens, we stamp your WORDs continuously around the token regardless of how many WORDs. Please note that your WORD or WORD combination may be up to 14 Characters. You can have multiple WORDs as long as your total characters don't exceed 14 (a space counts as 1 character).

For Our Bracelets:

  • If you have two short words like LET GO both WORDs will be stamped at the bottom of the token.

  • If you have two longer words like TRUST YOURSELF we will stamp the first WORD: TRUST on the top half of the token, and the second WORD: YOURSELF on the bottom half of the token.

  • If you would like to include special instructions about placement, you must include a note in your cart. Be sure to use this format:
    Top: YOUR
    Bottom: WORD

Remember we only stamp on one side of the token. All tokens will have MyIntent branding on the back which ensures the token is authentic.

Feel free to check out the MyIntent Instagram page for some extra inspiration in choosing a special WORD or WORD combo!

Will the bracelets fit my wrist?

  • All of our Bracelets are easily re-sizable to any wrist size. All bracelets are made with a slip knot which allows for quick and easy adjustment.

How to adjust my bracelet

What are the tokens made of?

  • Currently, I'm only offering tokens made of brass. In the future, I may add silver-plated and gold plated.

 

 

 

  • Policies

 

Can I change my word after an order is placed?

  • Once an order is placed we are unable to change your word. All of our pieces are custom made within 1-2 days of placing the order.  Please be sure of your word of intent before placing your order.

Return, Refunds and Order Cancellation Policy

  • Product orders cannot be canceled, returned or refunded once payment is received because these are all custom orders.  Please be sure of your word and style choice before placing order.

Defective Order Policy (Or Replacement Policy)

  • If there is a defect in the product such as a broken band or mis-spelled word, we will replace the piece.  Please email us at herloskicreations@gmail.com with your order number and a photo of your defective product and we will replace it immediately.  This “defective” is only for misspelling and wrong product.  Preference for spacing or alignment is not considered defective.

  • Please remember these are all unique handmade pieces and perceived “imperfections” are part of the charm of the product.

  • All requests for adjustments or replacements must be submitted within 30 days of ordering for us to replace.